FAQs:


We aim to provide you a safe and convenient online shopping experience at Technical Supermarket. You can get fast answers to your questions by visiting our Frequently Asked Questions bellow. If you are unable to locate an answer or require further assistance please contact our Customer Service.

Email:

Phone: 0208 594 4004 


When will my order be delivered? 

As we are a manufacturer, usually most products are dispatched within 24-48 hours. However, for some type of equipment, accessories and chemicals that may not be in stock may be delivered later. Please feel free to contact us for checking an estimated delivery date before placing an order.

 
Do you have a minimum order quantity?

No, we do not have a minimum order quantity policy, but please be aware that you will receive a substantial discount on larger orders (for example: when buying chemicals). To check if your entitlement is qualified for a quantity discount please contact us at .

 
Do you sell your equipment worldwide?

Yes, we selling and shipping our equipment worldwide and we have many customers in the North America, Australia, East and West of Europe. We are very experienced in packing our products for our international customers and take full responsibility on condition of all delivered orders. 

Do you offer discounts on large orders?

Yes. We provide FREE delivery around the Mainland UK on every order that is worth 990+ GBP.

What if I can’t see the shipping price to my country on the order form?
 
We are highly recommending you to contact us before placing an order like this one. The site's postal shipping system calculates the shipping cost automatically, but not for all countries. Therefore please feel free to contact us at and we will get back to you with detailed shipping information as soon as possible. If you wish we can also organise an alternative method for your delivery (by air or sea).  Please make sure you provide within the request your full address and post code.

Can you deliver a large order such as a production line with 12 tanks? 

Usually we ask our clients to collect commercial graded equipment from one of our workshops. We can also arrange delivery for an additional charge. Please feel free to contact us to confirm delivery arrangements before making an order.


I would like to buy two or more items. Do you have a postage discount?

Yes. Shipping administration system produces discount automatically for order of two or more items. If you think that the automated system did not calculated  the discount for delivery - feel free to contact us at and we will refund your money with in 24 hours.


What if I require additional information about your products or wish to see more pictures of a particular item?
 
We are happy to provide all the information that you are interested in. If you send us your request we will get back to you within 24 hours with all the additional information that you require.


What if I can't see the product that I require in your list?

On our site we show limited types of equipment and machinery we are currently producing for craft, jewellers, watch makers, restorers and for other small businesses. If you'll need an industrial graded equipment or machinery please feel free to contact us with your request and we will be glad to assist if we can. We are fully capable to produce wide range of machinery and accessories suitable for everybody - from a hobbyist electroplater right through to commercial grade production lines.


Is this site secure?

Yes absolutely. Our payment system works in conjunction with WorldPay system (Bank of Scotland) and is fully secured. Remember, we do not have any access to your bank or account details. Please also note also that any information provided by you with your order is totally secure and we will never pass your personal details to third party.


Can I pay by cash on collection?

Yes certainly. Please contact us in advance to arrange an appointment to visit the relevant workshop in London or Scotland. However, if you intend to pay cash on collection you will be required to pay a 50% deposit before we start processing your order.


How can I pay for my order?

You can pay for your order at any time via our PayPal account , or by credit / debit card, postal order, cheque or bank money transfer. Please note your order will be shipped once the bank has cleared your payment.

What if I am having problems using your “Online Help” service?

We using Skype for our online help. The Skype ID is "technicalsupermarket". For using this service you will need to book a session by email first on We will send to you few nearest session's date/time for your choice in 24 hours.


If your questions are not covered above in FAQ please feel free to contact our Customer Services at 0208 594 4004 or alternatively send an e-mail to