FAQs:


We aim to provide you a safe and convenient online shopping experience at Technical Supermarket. You can get fast answers to your questions by visiting our Frequently Asked Questions bellow.  If you are unable to locate an answer or require further assistance please contact our Customer Service.

Email:

Phone: 0208 555 9607


When will my order be delivered? 

 
As we are a manufacturer, usually most materials and accessories are dispatched within 2-3 working days.  However, for equipment, machinery, and chemicals that may not be in stock please allow up to 2-4 weeks.  For goods produced to order, delivery time will be 4-8 weeks.  Please feel free to contact us to check estimated delivery times before you place an order.

 
Do you have a minimum order quantity?

 
No, we do not have a minimum order quantity policy but please be aware that you will receive a substantial discount on larger orders (for example: when buying chemicals).  To check your entitlement to a quantity discount contact us at   .

 
Do you sell your equipment worldwide?

 
Yes, we ship our equipment worldwide and we have many customers in the USA, Canada, Australia and Europe.  We are very experienced in packing items for international delivery and we will ensure your equipment is delivered in good condition. 

 
How does your "On Sale!" offer work?

 
It is one of our most popular services for our customers.  This offer allows you to buy different types of equipment, machinery and accessories at an offer of up to half price. 

Do you offer discounts on large orders?


Yes. We provide FREE delivery around the Mainland UK on every order that is worth 250GBP or more.

What if I can’t see the shipping price to my country on the order form?

 
We are highly recommending you to contact us before making an order.  The site's shipping administrator system calculates the shipping price automatically but not for all countries and for road delivery services only.  Therefore please feel free to contact us at and we will get back to you with detailed shipping charges as soon as possible.  If you wish we can also organise an alternative method for your delivery (by air or sea).  Please make sure you provide your full address and post code when contacting us.  If delivery to your country cost more than you can see on your order we will contact you in 48 hours after the payment regarding this matter.


Can you deliver a large order such as a production line with 12 tanks? 

 
Usually we ask our clients to collect commercial graded equipment from one of our workshops.  We can also arrange delivery for an additional charge.  Please feel free to contact us to confirm delivery arrangements before making an order.


I would like to buy two or more items.  Do you give a postage discount?

 
Yes. Shipping administration system produces discount automatically for order of two or more items.  If the automated system did not produce the discount for delivery feel free to contact us at and we will refund your money with in 24 hours via PayPal.


What if I require additional information about your products or wish to see more pictures of a particular item?
 

We are happy to provide all the information that you are interested in. If you send us your request we will get back to you within 24 hours with all the additional information that you require.


What if I can't see the product that I rquire in your list?

 
On this site we show limited types of equipment and machinery we are currently producing for craft, jewelry, and small businesses.  If you need industrial graded equipment or machinery please contact us and we most likely make and arrangement as we are a manufacturer and we can produce many different types of equipment to suit all requirements.  We cater for a wide range of clients and we can produce a wide range of machinery suitable for everybody- from the hobbyist electroplater right through to commercial grade production lines and mini-factories.


Is this site secure?

 
Yes absolutely.  Our payment system works in conjunction with PayPal and is fully secured.  Remember, we never get to see your bank details by using PayPal.  Please also note that any information which you provide on our website is totally secure and we will never keep or pass on or use your personal details.  We do not collect financial information about our customers on our website.


Can I pay by cash on collection?

 
Yes certainly.  Please contact us in advance to arrange an appointment to visit the relevant workshop in London, Birmingham or Scotland. However, if you intend to pay cash on collection you will be required to pay a 50% deposit before we start processing your order.


How can I pay for my order?

 
You can pay for your order at any time via our PayPal account , by credit or debit card, postal order, cheque, bank transfer, Barter Card or by Western Union.  Please note your order will be shipped once the bank has cleared the payment.

What if I am having problems using your “Online Help” service?

 
To use this service you will need to register on the website first and once you have made your first purchase you may use this service at any time and receive the CN (Customer Number) with a receipt.  Alternatively you can apply for CN at   Subsequently we may send you your Customer Number within 24 hours.


If your questions are not covered above in FAQ please feel free to contact our Customer Services at 0208 555 0796 or alternatively send an e-mail to